Refunds Policy
After you have successfully completed Phase 2 of the Challenge and have advanced to the funded phase, you will be entitled to a refund of your initial program fee (with the exception of any reset fees). This refund will be processed together with your first monthly withdrawal. Please note that your signup fee will only be refunded once you have generated sufficient profits to qualify for a withdrawal. Until profits have been generated and a withdrawal has been made, no refund of the signup fee will be issued.
Upon the successful clearance of a payment for the purchase of any of our programs, you will promptly receive an email containing the login credentials required to access your trading platform. As soon as these credentials are sent to you, refunds will no longer be available. In exceptional circumstances, and only if the account has not been traded and the order is less than 60 days old, our team may review and analyze the case to determine whether a refund is possible. Please be aware that such cases are handled strictly at the discretion of TX3 Funding FZCO, and eligibility for a refund is not guaranteed. To verify whether you qualify for a refund under these exceptional circumstances, you must contact us directly through our live chat or by emailing support@tx3funding.com.
It remains your responsibility to carefully review and familiarize yourself with this refund policy prior to completing any purchase. By proceeding with an order for any of our products, you expressly acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy, and that you accept them in full. If you do not agree with these terms or are unwilling to accept them, you must refrain from placing an order. For any questions, clarifications, or additional guidance regarding this policy, please contact us at support@tx3funding.com prior to completing your purchase.
Any client who initiates or improperly requests a chargeback with their banking institution or disputes charges without first contacting our support team will be subject to permanent removal and banning from the TX3 Funding platform. We take such matters seriously in order to safeguard the integrity of our services and community. Should you have any concerns regarding your payment or account, we strongly encourage you to resolve them directly with us via our live chat or by emailing support@tx3funding.com.
In the event of a failed transaction, clients may request a receipt only after a minimum of three (3) business days has passed. This timeframe allows banking institutions the necessary opportunity to automatically resolve or reverse the transaction, which in most cases occurs within 48–72 business hours. If, after this period, the payment remains unresolved or on hold, you may submit a request for a receipt either through our live chat or by emailing support@tx3funding.com. Once such a request has been received, TX3 Funding FZCO will issue the receipt within 48 business hours. We kindly ask for your patience and cooperation in adhering to this process, as it ensures fairness, efficiency, and protection for both our clients and the company.