Refunds Policy
Refunds after Successful Completion of the Challenge
After you have successfully completed Phase 2 of the Challenge and have advanced to the funded phase, you will be entitled to a refund of your initial program fee, with the exception of any reset fees. This refund will be processed together with your first monthly withdrawal. Please note that your signup fee will only be refunded once you have generated sufficient profits to qualify for a withdrawal. Until profits have been generated and a withdrawal has been made, no refund of the signup fee will be issued.
Refund Policy Post
Upon successful payment for any of our programs, you will receive an email containing the login credentials to access your trading platform. Once these credentials are sent, refunds are no longer available. In exceptional circumstances, and only if the account has not been traded and the order is less than 60 days old, our team may review the case to determine if a refund is possible. Such cases are handled at the discretion of TX3 Funding FZCO, and eligibility is not guaranteed. To check if you qualify, please contact us through our live chat or by emailing support@tx3funding.com.
Acceptance of this Policy
It is your responsibility to review and understand this refund policy before making any purchase. By completing an order, you confirm that you have read, understood, and agreed to all terms of this refund policy. If you do not agree, you must refrain from placing an order. For any questions or clarifications, contact us at support@tx3funding.com before completing your purchase.
Dispute Policy
Clients who initiate or improperly request chargebacks or dispute charges without contacting our support team first will be permanently banned from the TX3 Funding platform. We take these matters seriously to protect our services and community. If you have concerns about your payment or account, please reach out via live chat or email support@tx3funding.com.
Failed Transaction Policy
In the event of a failed transaction, clients may request a receipt only after at least three business days have passed. This allows banks time to automatically resolve or reverse the payment, which usually happens within 48 to 72 business hours. If the payment remains unresolved after that period, you can request a receipt through live chat or by emailing support@tx3funding.com. TX3 Funding FZCO will issue the receipt within 48 business hours after receiving your request.